Frequently Asked Questions

Getting started with MEC is simple! It begins with a friendly chat to see if our services align with your needs as a homeowner. If it feels like a good fit, the next step is to schedule a home assessment.  At this on-site meeting, which typically takes about 1 hour, we will review MEC’s services as well as your home's systems, mechanicals, open punch list work and/or projects you have in mind. Based on what you tell us, and what we find, we will develop an Annual Home Maintenance Plan to suit your home’s unique requirements as well as your own personal preferences. From there, we set the schedule for annual maintenance and get started on your punch list. See how it works.

My Estate Concierge (MEC) is ideal for homeowners who value trusted relationships and an exceptional quality of work. We focus on providing an unrivaled service experience customized to your lifestyle and the unique requirements of your home. Our members often share these traits:

• You are busy, with frequent travel and/or work responsibilities.

• You value a single point of contact, who knows your home,  and is accessible to help with anything home-related.

• You have discerning standards for how your home looks and functions.

• You have custom collections or specialty home features that require attention. 

• You need access to specialized services and trades for both scheduled and responsive home maintenance as well as ad hoc needs. 

• You appreciate a personalized maintenance plan/maintenance schedule for your home.

If this sounds like you, contact us any time to further discuss if MEC could be a great fit.

MEC memberships are all about relationships. For us, it’s more than just “getting the job done”— we focus on building trust and providing professionally managed services tailored to homeowners. We take the time to really understand your home and its unique needs. As a member, you’ll have a dedicated Client Services Manager and a Primary MEC Field Technician as your go-to contacts. Members also benefit from the high-quality service provided by our top-notch network of trades professionals, all expertly managed by MEC to keep everything running smoothly.

Your Client Services Manager is your main point of contact and the person who oversees the care of your home. They work closely with you to understand your needs, schedule and manage services, and handle any issues that come up. They’re your single point of contact for coordinating everything — from routine maintenance to larger projects — keeping you informed every step of the way. With a Client Services Manager, you can relax knowing your home is in expert hands, and they’ll make sure every detail is taken care of. Meet our team.

Your Client Services Manager is there to communicate with you in whatever way works best — whether that’s by phone, text, email, Zoom, or in person. As we get to know you and your home better, your Client Services Manager will also learn your communication preferences and expectations. Over time, this helps us provide even more personalized service, making sure everything is managed just the way you like it.

The Primary Field Technician (PFT) works closely with your Client Services Manager to ensure the exceptional care of your home. With a carpentry background and built-in handyman skills, your PFT handles a wide range of tasks, from carpentry projects and repairs, to overseeing trades, monitoring your home, and tackling unique or specialized jobs. They’re a consistent, hands-on presence, helping to keep things on track and solve problems along the way. Together with your Client Services Manager, your PFT ensures every detail is handled to meet your needs. Learn more about our team.

With MEC membership, our team of Field Technicians rotate to ensure there’s always someone on call to respond to emergencies. In addition, we partner with trusted service providers who also have on-call resources, so you’ll always have support when you need it most.

Like most memberships, MEC members pay annual dues which cover the costs of support.  MEC members are assigned a dedicated Client Services Manager, a Primary Field Technician, and have reliable access to our expert in-house team. Members also benefit from our top-tier network of trade partners and enjoy 24/7 emergency support from our internal, on-call team.

For services rendered, we operate on an open-book, cost-plus basis. No surprises, no complex invoices — we strongly believe in transparency and fair pricing. Invoicing is simple and predictable, with a bill sent once a month for services completed.

At MEC, we typically provide services to homes in the Metro Boston area, North Shore, South Shore, Cape Cod, Newport, New Hampshire and other parts of New England.

Yes and no. MEC manages out-of-market homes depending on fit. This relationship often involves working with local trades resources near your property, in combination with leveraging our own in-house team, so homeowners are ensured the best possible service. Contact us to discuss.

Absolutely. MEC’s Construction Services team was created specifically to provide our members with the same level of exceptional MEC service throughout their renovation projects. We’re skilled in handling large-scale renovations and are here to support you every step of the way!

Great question. At MEC, we have a dedicated internal field team that handles a variety of tasks, including carpentry, handyman services, and many other odd jobs or requests. We take pride in doing the work ourselves! For specialized trades and skilled services, we also partner with an A+ network of trade professionals who are aligned with us and responsive to your needs. This way, you can rest easy knowing that all work is managed with care and expertise.

Yes and no. While MEC has a reliable network of trusted trade partners, we’re also open to collaborating with established resources you already have, as their familiarity with your property may be valuable. However, our goal is to ensure the highest possible service standards and expectations. If we feel that changes are necessary to provide you with the best service, we will suggest making adjustments to the team.

MEC is a service company.  Our focus is on service-first home maintenance and construction. We’ve designed our teams to support this mission through a strong infrastructure, a carefully vetted in-house team, and a reliable network of A+ trade partners. Our proprietary software system ties everything together, enabling us to provide our clients with open communication and full transparency regarding their home projects. Learn more about MEC.

At MEC, we’re specialists who excel at what we do. Think of it this way: while you could hire a carpenter for tile work, you’d get better results from a dedicated tile installer. Our focus is solely on home maintenance, so it’s what we think about, breathe, and do every day. That’s why you can trust us to deliver the best possible care for your home. Additionally, our team is steadfast in our core values — service, team, accountability and results. Check out this video from an MEC employee: What Makes MEC Unique.